Hello Mr. O'Flynn,

Thank you so much for your positive review!

We're delighted to hear that you enjoyed your stay with us and that it got your trip off to a great start.

It was a pleasure having you, and we hope to welcome you back again soon.

Best regards,
Oriana

Hello,

Thank you so much for your kind feedback!

We’re thrilled to hear that you enjoyed your stay and appreciated the cleanliness, comfort, and modern feel of our hotel, along with our convenient location and friendly team.

Your recommendation truly means a lot to us.

We look forward to welcoming you again in the future!

Best regards,
Oriana

Hello,

Thank you for sharing your feedback!

We're glad to hear that you found the room comfortable for your stay and that overall, your experience was pleasant. We strive to offer good value for money and are happy that we met your expectations.

We hope to welcome you back for another enjoyable stay.

Best regards,
Oriana

Hello Mr. Ryan,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that you enjoyed your stay and the warm welcome from our team!

Regarding the decaf coffee, you are absolutely right: it is not directly available from the self-service machine, but our staff is always available to provide it upon request. We apologize that this was not mentioned to you during breakfast.

We look forward to welcoming you again very soon!

Best regards,
Oriana

Dear Mr. Mays,

Thank you for your detailed feedback. We’re thrilled to hear that you found the room comfortable and quiet, and that you appreciated our staff.

We also appreciate your comments about the hotel entrance and the towels. We’re sorry these aspects didn’t meet your expectations, but please rest assured that improvements are already in the works.

As for the access to the hotel, we understand that walking from the airport was challenging. We should have informed you about the tram option, and we apologize for the oversight.

We look forward to the opportunity to welcome you back and provide you with an even better experience.

Best regards,
Oriana.

Bonjour M. et Mme Granger,

Merci beaucoup pour votre retour positif !

Nous sommes ravis que vous ayez apprécié votre expérience.

Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

Cordialement,
Oriana

Dear Margaret,

Thank you for your kind feedback. We are delighted to hear that you found our location convenient and that the tram access enhanced your stay. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to welcoming you again on your next visit to Bordeaux.

Best regards,
Oriana

Bonjour,
Merci beaucoup pour votre retour !
Nous sommes ravis que vous ayez apprécié l’accessibilité, le confort de notre établissement et la qualité de notre restaurant.
Votre satisfaction est notre plus belle récompense.
Au plaisir de vous accueillir à nouveau très bientôt .
Oriana

Dear Roger,

Thank you for your kind feedback, it means a lot ! It was truly a pleasure to host you and to have the opportunity to chat with you during your stay.
We look forward to welcoming you again in the future!

Kind regards,
Liza

Dear Mrs Croison,

Thank you for your feedback! We’re delighted that you had a good night’s sleep and found our receptionist friendly and helpful. We appreciate your suggestion about adding more lighting to highlight the hotel name for guests arriving late—it’s a great idea, and we’ll certainly consider it to improve the experience. We hope to welcome you back soon!

Kind regards
Liza

Dear Heath,

Thank you for your feedback.

We’re delighted to hear that you felt welcome during your two separate stays and that you found the rooms spacious, well-equipped, and clean. We appreciate your observation regarding the reception area carpet, and we’ll take this into consideration for future improvements.

We look forward to welcoming you back on your next flight from Mérignac!

Best regards,
Liza