Dear Mr. Mays,

Thank you for your detailed feedback. We’re thrilled to hear that you found the room comfortable and quiet, and that you appreciated our staff.

We also appreciate your comments about the hotel entrance and the towels. We’re sorry these aspects didn’t meet your expectations, but please rest assured that improvements are already in the works.

As for the access to the hotel, we understand that walking from the airport was challenging. We should have informed you about the tram option, and we apologize for the oversight.

We look forward to the opportunity to welcome you back and provide you with an even better experience.

Best regards,
Oriana.

Bonjour M. et Mme Granger,

Merci beaucoup pour votre retour positif !

Nous sommes ravis que vous ayez apprécié votre expérience.

Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

Cordialement,
Oriana

Dear Margaret,

Thank you for your kind feedback. We are delighted to hear that you found our location convenient and that the tram access enhanced your stay. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to welcoming you again on your next visit to Bordeaux.

Best regards,
Oriana

Bonjour,
Merci beaucoup pour votre retour !
Nous sommes ravis que vous ayez apprécié l’accessibilité, le confort de notre établissement et la qualité de notre restaurant.
Votre satisfaction est notre plus belle récompense.
Au plaisir de vous accueillir à nouveau très bientôt .
Oriana

Dear Roger,

Thank you for your kind feedback, it means a lot ! It was truly a pleasure to host you and to have the opportunity to chat with you during your stay.
We look forward to welcoming you again in the future!

Kind regards,
Liza

Dear Mrs Croison,

Thank you for your feedback! We’re delighted that you had a good night’s sleep and found our receptionist friendly and helpful. We appreciate your suggestion about adding more lighting to highlight the hotel name for guests arriving late—it’s a great idea, and we’ll certainly consider it to improve the experience. We hope to welcome you back soon!

Kind regards
Liza

Dear Heath,

Thank you for your feedback.

We’re delighted to hear that you felt welcome during your two separate stays and that you found the rooms spacious, well-equipped, and clean. We appreciate your observation regarding the reception area carpet, and we’ll take this into consideration for future improvements.

We look forward to welcoming you back on your next flight from Mérignac!

Best regards,
Liza

Dear guests,
Thank you for your feedback! We're glad you enjoyed the hotel. We continually review our pricing to ensure a great experience and value for our guests. We hope to welcome you again!
Best regards,
Claire

Dear sir, dear madam,

Thank you for your review! We are looking forward to see you again in our hotel!

SAOUSSANA