Hotelier's response :
Dear Mr and Mrs O’Shiel,

Thank you so much for your feedback!

We are delighted to hear that you enjoyed your stay with us and that our friendly and helpful reception team made you feel welcome.

We are especially pleased that our family room, with its connecting rooms, was so convenient for you and your child. We always want our guests to feel comfortable and at ease during their stay.

It means a lot to us to know that you will choose to stay with us again before your future flights from Bordeaux.

We look forward to welcoming you and your family back very soon!

Best regards,
Oriana

Hotelier's response :
Dear Mr. Randell,

Thank you for taking the time to share your feedback.

We are pleased to hear that you enjoyed the comfort of our rooms, the coffee machine and the cleanliness of our bathrooms. We are also glad that you found our hotel to be good value for money and that I could be of assistance during your stay.

We appreciate your comments regarding the washbasin plug and the availability of tea bags. Your feedback is valuable to us and helps us identify areas where we can improve our guests' comfort and experience.

We hope to have the pleasure of welcoming you back on a future visit!

Best regards,
Oriana

Hotelier's response :
Dear Mr. Sharp,

Thank you for taking the time to share your feedback following your stay with us.

We are delighted to learn that you appreciated the overall comfort of our hotel, as well as our convenient location near the airport. We are also pleased to know that our team’s welcome met your expectations.

We have taken note of your comments regarding the duvet and the missing sink plug in the bathroom. Please rest assured that your feedback helps us identify areas for improvement and enhance the experience of our guests.
We would also like to remind you that each room is equipped with individually adjustable air conditioning, allowing you to set the temperature according to your personal preferences.

We hope to have the pleasure of welcoming you back on your next visit to Bordeaux.

Kind regards,
Leïna – Reception

Hotelier's response :
Dear Ms Geiger,

Thank you very much for your feedback!

We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location close to the airport.

We are also pleased that, despite your late arrival, you received a warm welcome from our reception team and were able to enjoy a peaceful and quiet night.

We hope to welcome you back on your next visit!

Best regards,
Oriana

Hotelier's response :
Hello Ms. Kershaw,

Thank you very much for your kind feedback!

We are delighted to hear that you appreciated the cleanliness of our hotel, our convenient location close to the airport, and the free parking.

We are also very pleased that you enjoyed the choice of dishes on our restaurant menu and that our English-speaking team was able to assist you.

We hope to have the pleasure of welcoming you again on a future stay!

Best regards,
Oriana

Hotelier's response :
Dear Mr Mollick,

Thank you very much for your kind feedback!

We are delighted to hear that you found our team helpful and welcoming.

Your kind words are greatly appreciated and will be shared with our staff.

We hope to have the pleasure of welcoming you again on a future stay!

Best regards,
Oriana