Hello,

Thank you very much for your positive feedback!

We’re delighted to hear you had an excellent overnight stay with us.

We look forward to welcoming you again soon!

Best regards,
Oriana

Hello Mr. Murray,

Thank you very much for your comment!

We’re delighted to hear that you found your stay both pleasant and convenient.

It would be a real pleasure to welcome you back in the future.

Best regards,
Oriana

Hello,

Thank you very much for your kind feedback! We're delighted to hear that you enjoyed your stay before your flight. We'd be happy to welcome you again if you ever need a place to stay in the future.

Best regards,
The hotel team

Hello,

Thank you for sharing your feedback. We're glad to hear that you found the access to the hotel convenient. However, we're truly sorry that the cleanliness did not meet your expectations.

Please rest assured that we take such comments very seriously, and we will address this with our housekeeping team to ensure improvements are made.

We hope to have the opportunity to welcome you again and offer you a better experience.

Best regards,
The hotel team

Hello,

Thank you very much for your detailed feedback!

We're delighted to hear that you enjoyed your stay with us and appreciated our location, the cleanliness of your room, and the warm welcome from our front desk team. It’s great to know you found the room rate appropriate and would consider staying with us again.

We’re sorry, however, for the inconvenience caused by the incorrect tram information and the condition of the towels. We will ensure our staff double-checks tram schedules to provide accurate information, and we’ll address the towel issue to guarantee better quality going forward.

We hope to have the pleasure of welcoming you again soon for an even better experience!

Best regards,
Oriana