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Our customers recommend it   4.8/5  sur 159 avis
Our customers recommend it4.8/5 on 159 reviews
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  • Our 3-star airport hotel

The reviews
of our customers

100% genuine reviews
Satisfaction
Index
96 %
From Al H., the 31/08/2025
Family - 50-59 years - Date of stay : 25/08/2025

The team was very polite and professional.


Hotelier's responseHotelier's response :

Hello,

Thank you for your feedback.

We’re very pleased that our team made a positive impression with their politeness and professionalism.

We look forward to welcoming you back soon.

Best regards,
Oriana

100 %
the 28/08/2025
couple - 70-79 years - Date of stay : 25/08/2025

Excellent and close to tram

100 %
From Kevin S., the 25/08/2025
Family - 50-59 years - Date of stay : 24/08/2025

Very good it was just a short stop over for the airport but would thoroughly recommend this hotel as is right on the tram line and literally two minutes from Bordeaux airport


Hotelier's responseHotelier's response :

Hello Mr Sullivan,

Thank you very much for your kind words and recommendation.

I’m delighted that you enjoyed your short stay and found our location so convenient, just in front of the tram.

It was a pleasure welcoming you, and I’m glad I could make your experience a positive one.

We look forward to welcoming you again on your next visit!

Best regards,
Oriana

100 %
the 23/08/2025
couple - 70-79 years - Date of stay : 22/08/2025

As I said before the upgrade of the hotel is excellent

100 %
the 20/08/2025
Alone - 80-89 years - Date of stay : 19/08/2025

It will be my first choice for the future

100 %
From John B., the 14/08/2025
Business - 60-69 years - Date of stay : 13/08/2025

Very good recepütion and friendly personnel.

100 %
the 09/08/2025
Family - 40-49 years - Date of stay : 08/08/2025

Excellent confort et impeccable

100 %
the 21/07/2025
couple - 60-69 years - Date of stay : 14/07/2025

Excellent overnight stay


Hotelier's responseHotelier's response :

Hello,

Thank you very much for your positive feedback!

We’re delighted to hear you had an excellent overnight stay with us.

We look forward to welcoming you again soon!

Best regards,
Oriana

100 %
From John m., the 13/07/2025
couple - 60-69 years - Date of stay : 11/07/2025

Very pleasant, and convenient


Hotelier's responseHotelier's response :

Hello Mr. Murray,

Thank you very much for your comment!

We’re delighted to hear that you found your stay both pleasant and convenient.

It would be a real pleasure to welcome you back in the future.

Best regards,
Oriana

100 %
the 08/07/2025
couple - 40-49 years - Date of stay : 07/07/2025

Very glad we chose here to spend the night before our flight. Would definitely stay again if we have the need.


Hotelier's responseHotelier's response :

Hello,

Thank you very much for your kind feedback! We're delighted to hear that you enjoyed your stay before your flight. We'd be happy to welcome you again if you ever need a place to stay in the future.

Best regards,
The hotel team

100 %
the 07/07/2025
Business - 30-39 years - Date of stay : 04/07/2025

Access to the hotel is perfect but cleaning was an issue for me !


Hotelier's responseHotelier's response :

Hello,

Thank you for sharing your feedback. We're glad to hear that you found the access to the hotel convenient. However, we're truly sorry that the cleanliness did not meet your expectations.

Please rest assured that we take such comments very seriously, and we will address this with our housekeeping team to ensure improvements are made.

We hope to have the opportunity to welcome you again and offer you a better experience.

Best regards,
The hotel team

80 %
the 01/07/2025
couple - 70-79 years - Date of stay : 29/06/2025

Great experience and location. It was an excellent room rate. I would stay again.


Hotelier's responseHotelier's response :

Hello,

Thank you very much for your detailed feedback!

We're delighted to hear that you enjoyed your stay with us and appreciated our location, the cleanliness of your room, and the warm welcome from our front desk team. It’s great to know you found the room rate appropriate and would consider staying with us again.

We’re sorry, however, for the inconvenience caused by the incorrect tram information and the condition of the towels. We will ensure our staff double-checks tram schedules to provide accurate information, and we’ll address the towel issue to guarantee better quality going forward.

We hope to have the pleasure of welcoming you again soon for an even better experience!

Best regards,
Oriana

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
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  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
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  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.