Hotelier's response :
Dear Mr. Sharp,

Thank you for taking the time to share your feedback following your stay with us.

We are delighted to learn that you appreciated the overall comfort of our hotel, as well as our convenient location near the airport. We are also pleased to know that our team’s welcome met your expectations.

We have taken note of your comments regarding the duvet and the missing sink plug in the bathroom. Please rest assured that your feedback helps us identify areas for improvement and enhance the experience of our guests.
We would also like to remind you that each room is equipped with individually adjustable air conditioning, allowing you to set the temperature according to your personal preferences.

We hope to have the pleasure of welcoming you back on your next visit to Bordeaux.

Kind regards,
Leïna – Reception

Hotelier's response :
Dear Ms Geiger,

Thank you very much for your feedback!

We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location close to the airport.

We are also pleased that, despite your late arrival, you received a warm welcome from our reception team and were able to enjoy a peaceful and quiet night.

We hope to welcome you back on your next visit!

Best regards,
Oriana

Hotelier's response :
Hello Ms. Kershaw,

Thank you very much for your kind feedback!

We are delighted to hear that you appreciated the cleanliness of our hotel, our convenient location close to the airport, and the free parking.

We are also very pleased that you enjoyed the choice of dishes on our restaurant menu and that our English-speaking team was able to assist you.

We hope to have the pleasure of welcoming you again on a future stay!

Best regards,
Oriana

Hotelier's response :
Dear Mr Mollick,

Thank you very much for your kind feedback!

We are delighted to hear that you found our team helpful and welcoming.

Your kind words are greatly appreciated and will be shared with our staff.

We hope to have the pleasure of welcoming you again on a future stay!

Best regards,
Oriana

Hotelier's response :
Dear Mr. DE JONG,

Thank you for sharing your experience with us and for your positive ratings following your stay.

We are delighted to hear that our hotel met your expectations.

We have taken note of your comment regarding breakfast, and we would like to inform you that scrambled eggs are available.

Thank you again for your very positive feedback. We hope to have the pleasure of welcoming you back during a future stay in Bordeaux.

We look forward to seeing you again soon!

Kind regards,
Leïna - Reception team

Hotelier's response :
Dear Gordon,

Thank you very much for taking the time to share your experience following your stay with us.

We are delighted to hear that you appreciated our hotel’s convenient location near the airport, as well as our services. It is also wonderful to know that the garden/terrace, restaurant, and fresh water dispenser contributed to making your stay so enjoyable.

We have taken note of your comment regarding the availability of snacks and food options, and we appreciate you bringing this to our attention.
For your information, our restaurant is open from Monday to Thursday, from 7:00 p.m. to 9:30 p.m. We also offer a selection of prepared dishes and snacks at the bar every day of the week. If needed, there is also a restaurant located just a 5-minute walk from the hotel.

Your excellent rating is a wonderful recognition for our entire team, and we are very grateful for your kind feedback.

We would be delighted to welcome you back during your next stay in Bordeaux.See you soon!

Kind regards,
Leïna – Reception Team

Hotelier's response :
Dear Mr. Upstill,

Thank you very much for taking the time to share your positive feedback following your stay with us.

We are delighted to hear that our services contributed to making your experience a pleasant one. Indeed, all of our rooms are equipped with a coffee machine and air conditioning, so we are very pleased to know that these amenities were particularly appreciated during your stay.

Comments such as yours are very important to us, as they help us continuously improve the quality of our facilities and ensure the comfort and satisfaction of our guests during their future stays.

Your kind words and your willingness to recommend our establishment are a great source of encouragement for our entire team. We hope to have the pleasure of welcoming you back during your next stay in Bordeaux.

See you soon!

Kind regards,

Leïna- Reception team